Miss Marnise shared with the Alumni Association
of the University of Michigan (her alma mater) some advice for preparing to send a child to college.

Following is a list of some of my favorite places to do business and reasons why:
  • American Express: The customer is always right on those rare occasions when something is wrong.
  • Firestone Complete Auto Care: Will and Steve know their regular customers by name and operate with complete integrity.
  • Roy's (burgers and fries): Consistent quality, a favorite table without a wait and friendly staff are a great recipe for repeat business.
  • USAA: One-stop shopping (insurance, banking, travel, merchandise), great rates and patient phone representatives lead to many referrals.
  • Paws Grooming Studio: On-time appointments, speedy service and excellent groomers who'll have your pet feeling at home will make any dog parent happy.
  • Chick-fil-A: Simply the best fast-food chicken in the country plus excellent customer service. Worth a drive.


Schools do not have to choose between chaos and combat. One tool we've used to help schools create orderly but nurturing environments is to establish a common language. Teachers, administrators, parents and students can help each other with a shared vocabulary, using words and phrases such as:

  • "What's your plan?"
  • "What was the purpose of what you did?"
  • "How is your attitude?"
  • "Bad behavior is unacceptable here."
  • "Your choices have consequences."
  • "Are you giving your best?"


The winning words of a successful school

Looking for businesses that will give you   EXCELLENT customer service?  

Preparing to send a child to college?

Here are three great questions to ask your child

after school, every day: 

  • "What was the best part of your day?"
  •  "What was the worst part of your day?"
  • "What did you learn today?"


Miss Marnise's "Mom Moments"