Looking for businesses that will give you   EXCELLENT customer service?  



Miss Marnise shared with the Alumni Association
of the University of Michigan (her alma mater) some advice for preparing to send a child to college.

Schools do not have to choose between chaos and combat. One tool we've used to help schools create orderly but nurturing environments is to establish a common language. Teachers, administrators, parents and students can help each other with a shared vocabulary, using words and phrases such as:

  • "What's your plan?"
  • "What was the purpose of what you did?"
  • "How is your attitude?"
  • "Bad behavior is unacceptable here."
  • "Your choices have consequences."
  • "Are you giving your best?"


Preparing to send a child to college?

Here are three great questions to ask your child

after school, every day: 

  • "What was the best part of your day?"
  •  "What was the worst part of your day?"
  • "What did you learn today?"


Miss Marnise's "Mom Moments"

Following is a list of some of my favorite places to do business and reasons why:
  • American Express: The customer is always right on those rare occasions when something is wrong.
  • Firestone Complete Auto Care: Will and Steve know their regular customers by name and operate with complete integrity.
  • Roy's (burgers and fries): Consistent quality, a favorite table without a wait and friendly staff are a great recipe for repeat business.
  • USAA: One-stop shopping (insurance, banking, travel, merchandise), great rates and patient phone representatives lead to many referrals.
  • Paws Grooming Studio: On-time appointments, speedy service and excellent groomers who'll have your pet feeling at home will make any dog parent happy.
  • Chick-fil-A: Simply the best fast-food chicken in the country plus excellent customer service. Worth a drive.


The winning words of a successful school